WHAT IS A PRE-ORDER?
Occasionally some products my be listed as available for 'Pre-Order'. This happens when a product has been announced by a manufacturer but is not yet readily available at the UK distributors. When you make a pre-order and pay a pre-order deposit, you are essentially securing your place in the queue in order to be among the first to receive your items once they land in the country.
Products available for pre-order are often in high demand, so we suggest placing an order and paying your deposit as soon as possible to avoid disappointment.
WHAT HAPPENS AFTER MY ORDER HAS BEEN PLACED?
Once your pre-order has been successfully placed and deposit paid we will contact you with an estimated delivery date. We receive ETA's from manufacturers and suppliers and, if you pre-order is for a bike, we include build time and shipping time in the estimated delivery date we give to you.
ETA's can and often do change for a wide variety of reasons. It can be something as simple as the weather affecting how long the container ship takes to get the the UK or a manufacturing delay at the factory. We will do our very best to keep you updated with any changes in delivery timescales.
Stock for pre-orders will be taken on a 'first come first served' basis from stock that has been allocated to us by the supplier or manufacturer.
WHEN DO I NEED TO PAY THE BALANCE?
You will need to pay the balance of your pre-order in full before any goods are dispatched. The balance being the total amount for the order minus the deposit already paid. You can pay via credit or debit card, bank transfer or finance. You are welcome to split your payment across different payment methods if you wish to do so.
WHEN WILL I GET MY ORDER?
All pre-orders will be handled in order on a 'first come first served' basis. We will always strive to get you order to you as soon as possible however there may be circumstances beyond our control that may lead to a delay form the initial estimated delivery date. We will always do our best to communicate any changes in lead-time as soon as we can.
CAN I CHANGE MY MIND?
Pre-order deposits are non-refundable. When making a pre-order you are making a commitment to a purchase. We use the pre-order system as a fair method of organising purchases for the latest products.
If you change your mind about specification of the product you have pre-ordered we will do our best to accommodate your needs but please bear in mind that this may lead to a further delay.
If your order cannot be fulfilled due to circumstances beyond our control your pre-order deposit will be refunded in full.