Salary: DOE

At the heart of our business sits our tech team. Highly skilled, passionate, knowledgeable and essential to all aspects of what we do, our workshop team is 2nd to none and we are stoked to offer 2 new positions in our busy workshop.

The role is at the intersection of elite-level mechanical expertise, suspension performance and outstanding customer experience. Working with the world’s best MTB brands and components, you’ll be trusted to service, build and optimise bikes — and suspension — to the highest standards in a fast paced environment.

Our customers expect authority, accuracy and insight, whether they’re weekend riders or racers chasing marginal gains. If you’re confident in your abilities, obsessed with how bikes work and ride your socks off then we want to hear from you!

The Role

This is a highly technical, customer-facing workshop position combining full mountain bike servicing and custom builds with advanced suspension setup, servicing and optimisation. You’ll work methodically, cleanly and efficiently while managing your own workflow in a busy environment, contributing to both day-to-day operations and the wider growth of the business.

Key Skills & Attributes

To succeed in this role, you’ll be someone who:

• Possesses a strong working knowledge of modern mountain bike technologies and mechanical principles
  
• Is confident servicing, diagnosing and building high-end mountain bikes and components
  
• Works accurately, methodically and to an exceptionally high standard of cleanliness
  
• Manages time, workload and workshop space proactively in a fast-paced environment
  
• Communicates clearly and confidently with customers, colleagues and riders of all levels
  
• Can translate complex technical information into clear, practical advice
  
• Is eager to learn new systems, techniques and technologies — and contribute feedback to improve them
  
• Has a genuine passion for MTB, including riding, racing, product development and industry trends
  
• Is comfortable working on customers’ pride and joy in a busy, customer-facing workshop
  

You’ll also ideally be:

• A keen and capable rider with a strong understanding of bike dynamics and setup
  
• Knowledgeable across MTB disciplines and racing culture
  
• Comfortable engaging with customers in person, by phone and email
  
• Social-media aware, with an understanding of how technical knowledge translates to brand presence
  

Experience & Qualifications (Advantageous but not Essential)

• Previous experience in a similar MTB workshop or technical role
  
• Suspension service experience very advantageous!
  
• Cytech Level 2 / 3, engineering qualification (or equivalent experience)
  
• Other cycle industry experience
  
• Full UK driving licence
  

Main Responsibilities

• Service, repair and fault-find across a wide range of high-end mountain bike brands
  
• Carry out suspension servicing, tuning and setup to Plush standards
  
• Assemble and set up stock bikes and custom builds
  
• Maintain demo and test bike fleets
  
• Deliver consistent, high-quality technical work under time pressure
  
• Provide clear, honest and informed technical advice to customers
  
• Maintain a clean, organised and professional workshop environment
  
• Participate in in-house and off-site events, demo days and selected races
  
• Support sales and customer service as part of daily operations
  
• Rota-based weekend work as required
  
• Maintain elite-level car-park jib proficiency (non-negotiable)
  

Training & Development

This role offers significant scope for technical growth. You’ll complete an initial training and probation period with clear performance targets and KPIs, followed by ongoing development opportunities across:

• Advanced suspension systems and technologies
  
• MTB setup, performance tuning and rider optimisation
  
• Product knowledge across leading global brands
  

Training support includes:

• Cytech Level 2 & 3 training
  
• Continuous technical education and progression opportunities
  

What You’ll Get in Return

• Work with the best MTB products and brands in the world
  
• Industry-leading technical training and development
  
• Competitive salary (DOE)
  
• Staff discounts and brand perks
  
• Pension scheme
  
• Unlimited pump track access
  
• Flexible working patterns where possible
  

We ride bikes and believe you should too. This is a role for someone who takes pride in their work, thrives in a busy, customer-focused environment and wants to be part of a growing, ambitious team shaping the future of MTB service and suspension performance.

Come on — get in touch.

Email CV and cover letter to stu@brink.uk