Delivery Information

SHIPPING CHARGES

Most orders will incur a flat rate shipping charge as detailed below, however, some orders may incur additional charges depending on the items being shipped and the final destination ie E-Bikes / Batteries. If this is the case we will contact you with further details after checkout.

UK Mainland

General Orders - over £50
FREE
General Orders - under £50
£5
Bikes
£25
Frames
£25

Channel Islands, Isle of Man, Ireland (Eire)

General Orders
£25
Bikes
£100
Frames
£100

EU Countries

General Orders
£25
Bikes
£100
Frames
£100

USA & Canada

General Orders
£50*
Bikes
£350*
Frames
£250*

Rest of the World

General Orders
£60*
Bikes
£450*
Frames
£350*

*Some states / countries are significantly more expensive to ship to than others. In extreme cases, we may need to add additional shipping charges to cover these costs after checkout. It may be an issue with the final destination of the delivery or the type of item being shipped ie e-bikes & batteries. One of the team will contact you after checkout to discuss options if this is the case.

IMPORT TAXES AND DUTIES

For all orders leaving the UK, prices will exclude UK 20% VAT. This should be clearly displayed in your cart at the time of ordering.

Any local taxes and/or import duties and charges are the responsibility of the receiver.

COURIERS

Our couriers are UPS, Parcelforce and Royal Mail. Most orders are sent on a 48H service, however some larger items, or orders shipping to more remote parts of the UK, may be sent using a 2-3 day service. You will receive an email with tracking information once your order has been despatched.

If you have any concerns about the status of your delivery please get in touch asap and we'll do our best to get you sorted.

COVID-19 / Brexit Shipping Disruption

We are currently experiencing unprecedented delays to international shipping, as a result of Brexit Delays and Covid-19.

We are also experiencing some delays with UK mainland shipping, as courier companies are overloaded with an increase in demand. Please be patient with us during this time. If you are concerned with the status of your order or have any questions, please contact us.

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The COVID-19 pandemic has created a boom in the cycle industry at the same time as reducing capacity for dealing with orders across the board. Incoming shipments from suppliers are taking longer than usual, couriers carrying your orders to you are slower than usual and the sheer volume of orders we are receiving is slowing down the processing time considerably.

Purchases of in stock items will be despatched in 3-5 days.

Purchases of items we need to order in before despatching to you, may take longer to be sent out, depending on the stock situation at the suppliers and potential delays with couriers.

Bike purchases need to go through the workshop for assembly before shipping or collection. Lead times vary greatly and stock is becoming scarce. Please contact us for the latest information.