Bike Hire @ Phoenix Bike Park

By completing a booking and signing this waiver, you agree to the following terms and conditions:


1. Equipment Condition & Safety

  • All hire bikes are fully safety-checked and serviced before each hire.
  • You must also inspect the bike(s) and any accessories before use and confirm you are satisfied with size, condition, and operation. If you have any concerns before or during your hire, report them to staff immediately.
  • You must not attempt to carry out your own repairs. Any issues must be reported to staff for rectification before continuing to ride.


2. Identification & Age

  • Only adults (18+) may hire bikes.
  • The person making the booking must present a valid form of photo identification (e.g. driving licence or passport).
  • We reserve the right to refuse hire if suitable identification is not provided.


3. Helmets

  • A helmet must be worn at all times while riding.
  • A helmet is required for each bike hired and must be confirmed at booking:
  • Option 1: Bring your own helmet (must meet current UK safety standards).
  • Option 2: Hire a helmet from us.
  • If you hire a helmet from us and it suffers an impact, it must be returned immediately for inspection or replacement before you continue to ride.


4. Payment

  • Payment for hire is taken in person on the day of hire.
  • If a bike or accessory is damaged or lost, you are responsible for repair or replacement costs “at our cost,” with a breakdown provided.


5. Use of Bikes – Phoenix Bike Park Only

  • Hired bikes must remain within the boundaries of Phoenix Bike Park and must not be transported off site by any means.
  • Riding at Phoenix Bike Park requires the purchase of a day pass and acceptance of the park’s own terms and conditions, which apply in addition to this waiver.
  • You are responsible for the bike at all times during your hire session.


6. Hirer Responsibilities & Minors

  • Only adults (18+) may hire bikes or sign this waiver.
  • If this waiver is being signed on behalf of a minor, the adult signer confirms they are the parent or legal guardian (or otherwise responsible adult) and accept full responsibility for the minor’s use of the bike, helmet, and compliance with these terms.


7. Fair Use & Damage

  • We operate a fair use policy regarding normal wear and tear. Minor cosmetic marks are expected.
  • Excessive wear, misuse, crash damage, or loss will be charged at cost.
  • You must not modify, dismantle, or otherwise alter hire equipment.


8. Insurance & Liability

  • Cycling, especially mountain biking, carries inherent risks of injury. You ride at your own risk.
  • We do not provide personal accident or medical insurance for riders. You are advised to arrange your own cover if required.
  • We are not responsible for injury, loss, or damage suffered while using hire equipment, except where caused by our negligence.
  • Phoenix Bike Park is operated as a third-party facility. We do not control its design, maintenance, or conditions and accept no responsibility for accidents or incidents within the park.


9. Hire Period

  • Bike hire is available during shop opening hours (10am – 4pm).
  • Hire is for use on site only and for the agreed session period.
  • We reserve the right to end your hire immediately and without notice if you fail to comply with these terms or misuse equipment.


10. Governing Law

This waiver and hire agreement are governed by the laws of England and Wales.